Gardeners Southall Terms and Conditions of Service

These Terms and Conditions set out the basis on which Gardeners Southall provides gardening and related services to clients. By booking or using any service from Gardeners Southall, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

Definitions

In these Terms and Conditions the following expressions shall have the meanings set out below:

Client means the individual, business, landlord, tenant, managing agent, or other party who requests or receives services from Gardeners Southall.

Services means any gardening, garden maintenance, landscaping, clearance, lawn care, hedge cutting, planting, or associated work provided by Gardeners Southall.

Site means the garden, grounds, or other outdoor or designated area where the Services are to be performed.

Agreement means the contract between Gardeners Southall and the Client which incorporates these Terms and Conditions and any written quote or confirmation issued by Gardeners Southall.

Scope of Services

Gardeners Southall provides domestic and commercial gardening and outdoor maintenance services within its operational area. The exact scope of the Services to be provided will be agreed with the Client at the time of booking, based on the information supplied by the Client and any site visit or assessment undertaken by Gardeners Southall.

Any description of Services in promotional material or verbal discussion is indicative only. The specific tasks, schedule, and pricing will be detailed in a quote or booking confirmation, which forms part of the Agreement once accepted by the Client.

Booking Process

Bookings can be requested by the Client through the contact methods advertised by Gardeners Southall. When making a booking request, the Client must provide accurate and complete information about the Site, including access arrangements, size, condition of the garden, and any specific requirements.

Gardeners Southall may provide an estimate based on information supplied remotely or may recommend a site visit to confirm the scope of work. Any estimate is not binding until confirmed in writing as a quote or booking confirmation.

A booking is only accepted once Gardeners Southall issues written confirmation of the date, time, and Services to be provided. Gardeners Southall reserves the right to decline any booking request at its discretion.

The Client is responsible for ensuring that someone with authority to approve the work is available at the agreed date and time, or that clear written instructions are provided in advance. If access is not available as arranged, Gardeners Southall may charge a call-out or cancellation fee.

Access and Site Conditions

The Client must ensure safe, clear, and reasonable access to the Site for Gardeners Southall staff, vehicles, and equipment at the agreed times. Any parking restrictions or special access requirements must be communicated to Gardeners Southall at the time of booking.

The Client is responsible for ensuring that the Site is free from hazardous materials, dangerous structures, or concealed risks that have not been disclosed. If Gardeners Southall considers the Site unsafe to work on, the work may be postponed or cancelled, and a charge may apply for any wasted time or costs.

The Client must ensure that pets, children, and other persons remain at a safe distance from the working area and equipment at all times while Services are being carried out.

Pricing and Payment Terms

Prices for Services are usually provided as either a fixed price quote or an hourly or daily rate, plus any applicable materials and waste disposal charges. All prices will be confirmed in writing where reasonably possible before work commences.

Unless otherwise stated, prices are quoted exclusive of any government taxes or charges that may apply under UK law. If such taxes or charges are applicable, these will be added to the invoice.

Gardeners Southall reserves the right to request a deposit or advance payment before commencing work, especially for larger or multi-day projects, or where significant materials must be purchased in advance. The required deposit amount and payment schedule will be specified in the booking confirmation or quote.

Payment is due immediately on completion of the Services or in accordance with any payment terms stated on the invoice or in the quote. Gardeners Southall accepts the payment methods stated in its communications and invoices. The Client remains responsible for ensuring that payment reaches Gardeners Southall in full and on time.

Where payment is not received by the due date, Gardeners Southall reserves the right to charge interest on overdue sums at the statutory rate permitted under UK law, and to recover any reasonable costs incurred in pursuing late payments, including administrative and legal costs.

Cancellations and Rescheduling

If the Client needs to cancel or reschedule a booking, they must provide reasonable notice. Unless otherwise specified in the booking confirmation:

If cancellation or rescheduling is made more than 48 hours before the scheduled start time, no cancellation fee will normally be charged.

If cancellation or rescheduling is made within 24 to 48 hours of the scheduled start time, Gardeners Southall may charge up to 50 percent of the estimated service cost.

If cancellation or rescheduling is made within 24 hours of the scheduled start time, or if access is not available on arrival, Gardeners Southall may charge up to 100 percent of the estimated service cost.

Any deposit paid may be retained and applied against cancellation charges. Gardeners Southall will act reasonably and may reduce or waive cancellation fees in its discretion, for example in cases of severe weather, emergencies, or other circumstances beyond the Client's reasonable control.

Gardeners Southall reserves the right to cancel or reschedule a booking due to illness, staff availability, vehicle breakdown, unsafe conditions, or severe weather that would make it impractical or unsafe to perform the Services. In such cases, Gardeners Southall will offer an alternative date and time as soon as reasonably possible. Gardeners Southall is not liable for any loss arising from such cancellations or rescheduling, other than refunding any deposit or prepayment for work not carried out.

Changes to Work and Additional Services

If the Client requests additional work or changes to the agreed Services on the day, Gardeners Southall will, where possible, accommodate such requests. Any extra time, materials, or waste disposal costs associated with additional work will be charged at the prevailing rates and added to the final invoice.

If, during the course of work, it becomes clear that the Services cannot be completed as estimated due to undisclosed information, hidden obstructions, or significantly different Site conditions, Gardeners Southall will inform the Client and may provide a revised price or recommend alternative solutions. If the Client does not accept the revised arrangement, Gardeners Southall may cease work and charge for the portion of work already completed, together with any reasonable costs incurred.

Client Obligations and Responsibilities

The Client must provide accurate information about the Site and any specific requirements, and must notify Gardeners Southall of any particular risks, allergies, sensitive plants, or neighbouring property concerns that may affect the Services.

The Client is responsible for obtaining any permissions, consents, or approvals that may be required from landlords, neighbours, planning authorities, or other bodies before the Services are carried out, including consent for tree work or changes near boundaries.

The Client will not ask Gardeners Southall staff to carry out tasks that are unsafe, unlawful, or outside the agreed scope of Services. Gardeners Southall reserves the right to refuse any such request.

Liability and Limitations

Gardeners Southall will exercise reasonable skill and care in performing the Services. If the Client is dissatisfied with any aspect of the work, they must notify Gardeners Southall as soon as reasonably practicable, and in any event within seven days of completion of the relevant Services. Gardeners Southall will review the concern and, if appropriate, arrange to rectify or repeat the work at no additional cost, or offer a fair price reduction.

Gardeners Southall is not responsible for pre-existing damage, defects, or disease in plants, lawns, structures, or soil conditions. The Client acknowledges that outcomes such as plant growth, lawn recovery, or weed control depend on factors beyond Gardeners Southall control, including weather, soil quality, ongoing maintenance, and pests.

To the fullest extent permitted by UK law, Gardeners Southall shall not be liable for:

Any indirect or consequential loss, including loss of enjoyment, loss of profit, or loss of use.

Any damage resulting from inaccurate information provided by the Client or from failure to follow aftercare or maintenance advice.

Any minor damage or wear to lawns, borders, or access routes that may arise unavoidably from the use of tools and equipment, provided Gardeners Southall has taken reasonable care.

Gardeners Southall liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid by the Client for the specific Services giving rise to the claim.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Equipment, Materials, and Ownership

Unless agreed otherwise, Gardeners Southall will supply its own tools and equipment necessary to perform the Services. All such tools and equipment remain the property of Gardeners Southall and must not be used by the Client without express permission.

Where materials, plants, turf, or other goods are supplied by Gardeners Southall, ownership of those goods will not pass to the Client until payment has been received in full. Gardeners Southall reserves the right to remove any such goods in the event of non-payment, where lawful to do so.

The Client is responsible for the ongoing care of plants, lawns, and landscaping after the completion of the Services, in accordance with any care instructions provided. Gardeners Southall does not guarantee plant survival or performance unless expressly stated in writing.

Waste Handling and Environmental Regulations

Gardeners Southall will comply with applicable UK regulations regarding the handling, transport, and disposal of green waste and other materials arising from the Services.

Unless specified in the quote or booking confirmation, the Client is responsible for the disposal of any green waste, soil, or other materials produced during the work. If the Client requests Gardeners Southall to remove waste, an additional charge will apply based on volume, weight, and disposal costs.

Certain items, such as soil contaminated with non-organic materials, old fencing, concrete, plastics, or hazardous materials, may require special handling or cannot be removed by Gardeners Southall. In such cases, Gardeners Southall will inform the Client and may recommend an alternative disposal method.

The Client shall not request Gardeners Southall to dispose of waste in a manner that would breach local or national environmental regulations, such as fly tipping or burning in prohibited areas. Gardeners Southall reserves the right to refuse any such request.

Insurance

Gardeners Southall maintains appropriate public liability insurance cover for its gardening operations in the United Kingdom. Details of cover can be made available upon request. The Client is responsible for maintaining their own buildings, contents, or landlord insurance as appropriate, and for notifying their insurer if required when work is being undertaken at the Site.

Complaints and Disputes

If the Client has any complaint or concern about the Services, they should contact Gardeners Southall as soon as possible with details of the issue. Gardeners Southall will investigate and seek to resolve complaints promptly and fairly, which may include revisiting the Site, rectifying work where appropriate, or discussing a partial refund.

If a dispute cannot be resolved directly, both parties agree to consider informal negotiation or mediation before pursuing formal legal action, where this is practical and appropriate.

Amendments to Terms and Conditions

Gardeners Southall may update or amend these Terms and Conditions from time to time. The version that applies to an Agreement is the version in force at the time the Client's booking is confirmed. A copy of the current Terms and Conditions will be made available on request.

Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between Gardeners Southall and the Client, are governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Agreement, including any non-contractual disputes or claims.

Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be severed from the remaining terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

Entire Agreement

These Terms and Conditions, together with any written quote, booking confirmation, or other document expressly incorporated by reference, constitute the entire agreement between Gardeners Southall and the Client in relation to the Services. The Client acknowledges that they have not relied on any statement, promise, or representation that is not set out in the Agreement.